Frequently Asked Questions
Everything you need to know about upgrading your living space with Magnus Home Products.
What is the typical shipping timeframe for large furniture items?
Most large furniture items are processed within 2-3 business days and delivered via freight within 7-10 business days. You will receive a tracking number and a delivery appointment call once your order reaches the local terminal.
Do you offer professional installation services for your fixtures?
While Magnus Home Products does not provide direct installation, all our products come with comprehensive, step-by-step instruction manuals. We recommend hiring a licensed contractor or plumber for complex installations to ensure warranty compliance.
What is your return policy for home decor and hardware?
We offer a 30-day return policy on all unused items in their original packaging. Please note that a restocking fee may apply for large-scale items, and return shipping costs are the responsibility of the customer unless the item arrived damaged.
Are your products covered by a manufacturer warranty?
Yes, all Magnus Home Products come with a standard 1-year limited warranty covering manufacturing defects. Some specific categories, such as our premium faucets and sinks, may carry extended lifetime warranties.
Can I request finish samples before placing a large order?
We understand that matching finishes is crucial for home design. We offer swatches and finish samples for most of our cabinet hardware and upholstery collections for a nominal fee, which is refundable upon your next full-sized order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options through Affirm to help you manage larger home renovation budgets.